I. Check-In Requirements

Check-in is required 1 hour before departure at terminals or 30 minutes before pickup locations.

II. Baggage Allowance

Baggage allowance depends on your departure location:

• Passengers departing from terminal locations (Las Vegas, Los Angeles, Huntington Park, San Ysidro) may bring up to two pieces of luggage, with a combined total weight of 80 lbs (maximum 40 lbs per piece recommended).
• Passengers boarding at designated pickup locations are limited to one piece of luggage not exceeding 50 lbs.
• Additional or overweight luggage will be accepted only at terminal locations, subject to space availability and excess baggage charges of $1 per pound over the allowed limit.

III. Baggage Storage

All pieces of luggage will be stored in the rear compartment of the vehicle. This policy helps us prevent any blocking of emergency exits in the event of an incident.

IV. Lost or Missing Luggage

If you have left your suitcase behind or lost it during your trip, please call our headquarters and provide your trip information. We will help you try to find it, but we cannot be responsible for left luggage.

V. Special Items

Only bicycles that can be disassembled and fit in our vehicle's luggage compartment can travel and there will be an additional cost for this service. Please consult one of our sales agents for more details.